Shipping and Refund Policy

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SHIPPING + RETURNS

SHIPPING

Our fine and semi-fine jewelry is meticulously handmade and handcrafted on a made-to-order basis.  Due to the handmade nature of our items,  please allow 1-3 weeks for shipment.

If an item is available in our studio or you need an item sooner, we'll expedite the shipping process for you, ensuring a quicker delivery if possible.  

We accept various payment methods, including Paypal, Applepay, Shopify Pay,  Visa, MasterCard, American Express, and Discover.

REFUNDS, RETURNS, AND EXCHANGES

Your support means the world to us, and in the rare event of any issues with your order, please reach out to us to address and resolve any issues you may experience. Jewelry is fun and we want you to love our JULES!

For all custom orders, we do not accept returns. However, exceptions may apply in certain situations; please contact  info@ellaandjules.com to discuss your specific case. 

SHIPPING, TAXES, AND DUTIES

Free Shipping for all orders over $50.  Flat fee of $5 for orders under $50.

We ship all of our items with either FedEx, USPS, UPS, or DHL. When your order is ready to ship, you will receive an automated email including your FEDEX ,USPS or UPS or DHL tracking number. All shipments are insured at the cost of the jewelry included in the package.